our policies
Shipping Policy
Lori Mesa Antiques & Fine Jewelry offers free two day shipping within the USA. Our shipping is fully insured and ships registered U.S. post.
You will receive a tracking number from us within 24 hours of sale completion. If an alteration or resizing was requested then the order will ship out within 1 - 2 business weeks.
We must ship to the address provided during checkout.
While we welcome the opportunity to do business with customers from any country, there are certain aspects of international transactions that require special terms. They are as follows: We will NOT provide false information on United States Postal Service Customs forms. This includes but is not limited to lying about contents, claiming items to be gifts or repairs, or claiming a lower-than-actual value.
Return Policy
We do not expect returns on items that have been altered or resized. If a ring is resized at the time of purchase, it is a FINAL SALE.
Items may be returned or exchanged within three (3) days of delivery as long as they are in their original condition. A 10% restocking fee will is applied to all returns.
The Security Tag attached to the jewelry must not be removed. If the Security Tag is removed from the jewelry, the merchandise is not returnable or exchangeable. This is a security feature we use to verify the authenticity of the item.
We will NOT expect a return or exchange on any item that has been customized or resized. We will not expect a return or exchange after seven (7) days of delivery.
All returns by mail must be received within ten (10) days of delivery date. A restocking fee of 25% will be applied to all returns outside this timeframe.
To initiate a return or exchange, please email us at erin@lorimesa.com so we can determine whether or not the piece is returnable or exchangeable. All returns must be securely packaged and sent back INSURED using a traceable shipping method. All shipping costs for returns are at buyer’s expense. Please include a printed copy of your receipt with the order number included. Returns are to be sent to the address listed below:
Erin Mesa
ATTN: Returns
130 E. St. Charles Rd.
Lombard, IL 60148
Layaways
We offer two layaways plans on all items over $700. A deposit of a 1/4 the amount is required on all layaways items. All deposits are non-refundable as well as all subsequent payments. All layaway sales are final.
The layaway plans are as followed: 60 days for items under $3,000 and 90 days for items over $3,000.
If you are interested in setting up a layaway plan please contact us by email to set up a plan.
Payment Policy
Domestic Payment Policy
We accept all major credit cards. American Express, Visa, Mastercard and Discover, and PayPal.
We DO NOT accept personal checks, cashiers checks or bank checks, money orders, or Western Union.
Domestic PayPal
We must ship to the confirmed address you have on file with PayPal. If the address verified with your account does not match the shipping address you have provided, we will not be able to ship your order using this payment method.
International Payment Policy
We accept credit cards and PayPal in US dollars for international orders. Please note that you may incur additional customs and duty charges during transit through customs. Check with your local customs office for rates.
International PayPal
We must ship to the address registered on your PayPal account, and you must be a verified user. If the address provided is not the same as the address on your PayPal account, we will not be able to ship to you using this payment method.
Resizing
At the time of purchase if the ring needs to be resized then the first sizing is COMPLEMENTARY. Please indicate what size you need in the Custom Resizing box when placing your order. Resizing orders ship out 1-2 weeks from ordering date. ALL resizing orders are FINAL SALE.
Our Condition Scale
Excellent: Minute traces of wear.
Very Good: Very minor traces of wear.
Good: Minor traces of wear, visible when looking closer.
Fair: Noticeable traces of wear, minor dents and worn areas are possible.
Imperfect: Shows obvious traces of wear, losses and denting may be more prevalent.
Lori Mesa Antiques & Fine Jewelry offers free two day shipping within the USA. Our shipping is fully insured and ships registered U.S. post.
You will receive a tracking number from us within 24 hours of sale completion. If an alteration or resizing was requested then the order will ship out within 1 - 2 business weeks.
We must ship to the address provided during checkout.
While we welcome the opportunity to do business with customers from any country, there are certain aspects of international transactions that require special terms. They are as follows: We will NOT provide false information on United States Postal Service Customs forms. This includes but is not limited to lying about contents, claiming items to be gifts or repairs, or claiming a lower-than-actual value.
Return Policy
We do not expect returns on items that have been altered or resized. If a ring is resized at the time of purchase, it is a FINAL SALE.
Items may be returned or exchanged within three (3) days of delivery as long as they are in their original condition. A 10% restocking fee will is applied to all returns.
The Security Tag attached to the jewelry must not be removed. If the Security Tag is removed from the jewelry, the merchandise is not returnable or exchangeable. This is a security feature we use to verify the authenticity of the item.
We will NOT expect a return or exchange on any item that has been customized or resized. We will not expect a return or exchange after seven (7) days of delivery.
All returns by mail must be received within ten (10) days of delivery date. A restocking fee of 25% will be applied to all returns outside this timeframe.
To initiate a return or exchange, please email us at erin@lorimesa.com so we can determine whether or not the piece is returnable or exchangeable. All returns must be securely packaged and sent back INSURED using a traceable shipping method. All shipping costs for returns are at buyer’s expense. Please include a printed copy of your receipt with the order number included. Returns are to be sent to the address listed below:
Erin Mesa
ATTN: Returns
130 E. St. Charles Rd.
Lombard, IL 60148
Layaways
We offer two layaways plans on all items over $700. A deposit of a 1/4 the amount is required on all layaways items. All deposits are non-refundable as well as all subsequent payments. All layaway sales are final.
The layaway plans are as followed: 60 days for items under $3,000 and 90 days for items over $3,000.
If you are interested in setting up a layaway plan please contact us by email to set up a plan.
Payment Policy
Domestic Payment Policy
We accept all major credit cards. American Express, Visa, Mastercard and Discover, and PayPal.
We DO NOT accept personal checks, cashiers checks or bank checks, money orders, or Western Union.
Domestic PayPal
We must ship to the confirmed address you have on file with PayPal. If the address verified with your account does not match the shipping address you have provided, we will not be able to ship your order using this payment method.
International Payment Policy
We accept credit cards and PayPal in US dollars for international orders. Please note that you may incur additional customs and duty charges during transit through customs. Check with your local customs office for rates.
International PayPal
We must ship to the address registered on your PayPal account, and you must be a verified user. If the address provided is not the same as the address on your PayPal account, we will not be able to ship to you using this payment method.
Resizing
At the time of purchase if the ring needs to be resized then the first sizing is COMPLEMENTARY. Please indicate what size you need in the Custom Resizing box when placing your order. Resizing orders ship out 1-2 weeks from ordering date. ALL resizing orders are FINAL SALE.
Our Condition Scale
Excellent: Minute traces of wear.
Very Good: Very minor traces of wear.
Good: Minor traces of wear, visible when looking closer.
Fair: Noticeable traces of wear, minor dents and worn areas are possible.
Imperfect: Shows obvious traces of wear, losses and denting may be more prevalent.
