our policies
Payment Policy
Payment is required in full before item is shipped out. If a personal check is used, item will be shipped within fourteen (14) days of receipt of check. All International Buyers MUST remit payment in U.S. dollars. Note: We do not accept Paypal from International Buyers (unless confirmed and verified and eligible for insurance for Paypal buyers). Payment must be remitted in the form of a cashier’s check or a wire transfer in U.S. dollars. We will ship out once cashier’s check or money order clears the bank. At our discretion, we will accept Paypal. Paypal users MUST be confirmed verified buyers per Paypal rules. Also, all shipments, for first time customers, must be sent to the credit card holder’s billing address. This is a safety measure taken to protect us and the credit card holder from possible internet fraud. At our discretion, we will, at times, only accept wire transfers and cashier’s checks as form of payment.
Shipping Policy
Lori Mesa Antiques & Fine Jewelry offers free two day shipping within the USA. Our shipping is fully insured and ships registered U.S. post.
You will receive a tracking number from us within 24 hours of sale completion. If an alteration or resizing was requested then the order will ship out within 1 - 2 business weeks.
While we welcome the opportunity to do business with customers from any country, there are certain aspects of international transactions that require special terms. They are as follows: We will NOT provide false information on United States Postal Service Customs forms. This includes but is not limited to lying about contents, claiming items to be gifts or repairs, or claiming a lower-than-actual value.
Return Policy
We do not expect returns on items that have been altered or resized. If a ring is resized at the time of purchase, it is a FINAL SALE.
Items under $1,500 may be returned or exchanged within three (3) days of delivery as long as they are in their original condition.
Items over $1,500 may be returned for store credit only within three (3) days of delivery as long as they are in their original condition.
The Security Tag attached to the jewelry must not be removed. If the Security Tag is removed from the jewelry, the merchandise is not returnable or exchangeable. This is a security feature we use to verify the authenticity of the item.
We will NOT expect a return or exchange on any item that has been customized or resized. We will not expect a return or exchange after seven (7) days of delivery.
To initiate a return or exchange, please email us at erin@lorimesa.com so we can determine whether or not the piece is returnable or exchangeable. All returns must be securely packaged and sent back using a traceable shipping method. Please include a printed copy of your receipt with the order number included. Returns are to be sent to the address listed below:
Erin Mesa
ATTN: Returns
130 E. St. Charles Rd.
Lombard, IL 60148
Layaways
We offer two layaways plans on all items over $700. A deposit of a 1/4 the amount is required on all layaways items. All deposits are non-refundable as well as all subsequent payments. All layaway sales are final.
The layaway plans are as followed: 60 days for items under $3,000 and 90 days for items over $3,000.
If you are interested in setting up a layaway plan please contact us by email to set up a plan.
Resizing
At the time of purchase if the ring needs to be resized then the first sizing is COMPLEMENTARY. Please indicate what size you need in the Custom Resizing box when placing your order. Resizing orders ship out 1-2 weeks from ordering date. ALL resizing orders are FINAL SALE.
Our Condition Scale
Excellent: Minute traces of wear.
Very Good: Very minor traces of wear.
Good: Minor traces of wear, visible when looking closer.
Fair: Noticeable traces of wear, minor dents and worn areas are possible.
Imperfect: Shows obvious traces of wear, losses and denting may be more prevalent.
Payment is required in full before item is shipped out. If a personal check is used, item will be shipped within fourteen (14) days of receipt of check. All International Buyers MUST remit payment in U.S. dollars. Note: We do not accept Paypal from International Buyers (unless confirmed and verified and eligible for insurance for Paypal buyers). Payment must be remitted in the form of a cashier’s check or a wire transfer in U.S. dollars. We will ship out once cashier’s check or money order clears the bank. At our discretion, we will accept Paypal. Paypal users MUST be confirmed verified buyers per Paypal rules. Also, all shipments, for first time customers, must be sent to the credit card holder’s billing address. This is a safety measure taken to protect us and the credit card holder from possible internet fraud. At our discretion, we will, at times, only accept wire transfers and cashier’s checks as form of payment.
Shipping Policy
Lori Mesa Antiques & Fine Jewelry offers free two day shipping within the USA. Our shipping is fully insured and ships registered U.S. post.
You will receive a tracking number from us within 24 hours of sale completion. If an alteration or resizing was requested then the order will ship out within 1 - 2 business weeks.
While we welcome the opportunity to do business with customers from any country, there are certain aspects of international transactions that require special terms. They are as follows: We will NOT provide false information on United States Postal Service Customs forms. This includes but is not limited to lying about contents, claiming items to be gifts or repairs, or claiming a lower-than-actual value.
Return Policy
We do not expect returns on items that have been altered or resized. If a ring is resized at the time of purchase, it is a FINAL SALE.
Items under $1,500 may be returned or exchanged within three (3) days of delivery as long as they are in their original condition.
Items over $1,500 may be returned for store credit only within three (3) days of delivery as long as they are in their original condition.
The Security Tag attached to the jewelry must not be removed. If the Security Tag is removed from the jewelry, the merchandise is not returnable or exchangeable. This is a security feature we use to verify the authenticity of the item.
We will NOT expect a return or exchange on any item that has been customized or resized. We will not expect a return or exchange after seven (7) days of delivery.
To initiate a return or exchange, please email us at erin@lorimesa.com so we can determine whether or not the piece is returnable or exchangeable. All returns must be securely packaged and sent back using a traceable shipping method. Please include a printed copy of your receipt with the order number included. Returns are to be sent to the address listed below:
Erin Mesa
ATTN: Returns
130 E. St. Charles Rd.
Lombard, IL 60148
Layaways
We offer two layaways plans on all items over $700. A deposit of a 1/4 the amount is required on all layaways items. All deposits are non-refundable as well as all subsequent payments. All layaway sales are final.
The layaway plans are as followed: 60 days for items under $3,000 and 90 days for items over $3,000.
If you are interested in setting up a layaway plan please contact us by email to set up a plan.
Resizing
At the time of purchase if the ring needs to be resized then the first sizing is COMPLEMENTARY. Please indicate what size you need in the Custom Resizing box when placing your order. Resizing orders ship out 1-2 weeks from ordering date. ALL resizing orders are FINAL SALE.
Our Condition Scale
Excellent: Minute traces of wear.
Very Good: Very minor traces of wear.
Good: Minor traces of wear, visible when looking closer.
Fair: Noticeable traces of wear, minor dents and worn areas are possible.
Imperfect: Shows obvious traces of wear, losses and denting may be more prevalent.
